Privacy Policy

This privacy policy explains how Pro-flow Drainage ("we", "us", "our") handles personal information when you contact us or use this website. We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Pro-flow Drainage is a drainage engineering service covering Brighton, Sussex and the South East. You can contact us at sonny@proflow-drainage.co.uk or on 07766 073 966.

What information we collect

When you fill in the enquiry form or contact us directly, we may collect:

• Your name and phone number
• Your email address (if you provide it)
• Your address or postcode
• Details of the service you need, your preferred date/time, and any message you send

The enquiry form on this website does not store your details on the site or on any third-party server. When you submit it, it opens your own email application so you can send the details directly to us by email.

How we use your information

We use the information you provide only to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the drainage work you request
• Keep in touch with you about your job

Our lawful basis for processing this information is to take steps at your request before entering into a contract, and our legitimate interest in responding to enquiries and running our business.

Sharing your information

We do not sell, rent or trade your personal information. We do not share it with third parties for marketing. We may share limited details with trusted contractors only where necessary to complete a job you have asked us to do, or where we are required to by law.

Cookies and analytics

This website does not use tracking or advertising cookies. Web fonts are loaded from Google Fonts; when your browser requests these fonts, Google may process your IP address to deliver them. See Google's privacy policy for details.

How long we keep your information

We keep enquiry and job correspondence only for as long as needed to provide our service and to meet any legal, accounting or tax obligations, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, please contact us at sonny@proflow-drainage.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.